Frequently asked Questions

If you want to know anything, ask us

1. Money transfer to other Kyanda users , other mobile money wallets such as M-Pesa, Airtel Money, Equitel as well as to all 42 banks in Kenya.

2. Utility Bill Payments i.e., Airtime, KPLC Prepaid & Postpaid, TV payments (DSTV, GOTV, ZUKU & STARTIMES) and Water Payments.

3. Deposit & Withdraw funds from Kyanda wallet at any Kyanda merchant outlet countrywide.

Kyanda saves you up to 70% transactional costs and offers cashback on all utility payments made through your account.

Yes, Kyanda can convert airtime to cash. One is able to get 70% of the amount they want to convert to cash.

WhatsApp (Chat with Manda) : 0715 330 000

Phone: +254 715 330 000

Email: hello@kyanda.co.ke

An individual can get a 2% bonus for all transactions above Ksh 50!

Clicking on the "Forgot Password" button or link. Receiving a password reset link via email or a security code via text message or email. Entering the security code or clicking on the password reset link to access the password reset form. Creating a new password and confirming it. Logging in to your account using the new password.

Manda is your very own Kyanda Assistant and Kyanda’s best friend. She works tirelessly 24 hours a day to enhance your Kyanda experience by simply texting her via WhatsApp. Manda enables you to interact easily with us to ensure endless connection!

The "3-minute rule" in Kyanda refers to the company's expectation or policy of responding to clients within a 3-minute time frame. This means that customer service representatives or support staff are expected to respond to clients' inquiries, requests, or concerns within 3 minutes of receiving them. This policy aims to provide a high level of customer service and ensure that clients receive prompt and efficient support. The 3-minute response time is an aggressive target, but it can lead to increased customer satisfaction and loyalty.

A merchant is a Businesses using our platform can become last mile agents for financial services and diversify their earnings ability through commissions.

1. Go to the Kyanda API merchant registration page on the platform's website.

2. Provide basic information such as name, email address, and password to create an account.

3. Complete the merchant registration form by providing additional information such as your business name, address, phone number, and other relevant details.

4. Agree to the terms and conditions of the platform.

5. Verify your email address by clicking on a verification link sent to your email.

6. Login to your account and complete any remaining setup steps such as setting up payment methods, integrating your website or app with the API, and configuring your account settings.

7. Submit your application for review by the platform.

8. Once your application has been approved, you will have access to the platform's API and can start integrating it into your website or app.